No this is not normal. You really should try to speak to someone at the IRS.
You can call 1-800-829-1040 to get answers to your federal tax questions 24 hours a day.
Other things to consider:
How did you amend? Did you e-file or mailed the return to the IRS? The first step is to verify that you actually submitted the amendment. You should call the IRS to speak with someone who can say if the document is actually being processed or give you directions for re-submitting the amendment if necessary.
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