This is a common question. TurboTax doesn't know why this happened, but the IRS does.
The Bureau of the Fiscal Service (BFS) can take all or part of your refund to payoff certain other obligations:
- Past-due child support;
- Tax owed for previous tax returns.
- Federal agency nontax debts;
- State income tax obligations; or
- Certain unemployment compensation debts owed to a state.
Also see this IRS article Tax Season Refund Frequently Asked Questions in the section Why is my refund different than the amount on the tax return I filed?
You can also contact the IRS .
You can call toll-free at 1-800-829-1040 or contact a Taxpayer Assistance Center Local IRS Office.
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