What was worse was the poor customer service folks didn't have a clue (due to no fault of their own just lack of transparency by TT). Whatever the reason was, it was NOT an IRS issue and had TT been more transparent about it (Like saying "we are aware there is an issue and are working on it") it would have been much less of an issue.
Trying to get through their horrendous IVR system to a real person was frustrating enough, and then spending 45 minutes on the line trying to explain to them what was happening when they OBVIOUSLY had no clue, was even more frustrating. They just kept pulling explanations out of their, I mean the, AIR. No fault to them when there is no one giving them information. Just a simple "we're aware there is an issue" would have sufficed.
