Well my saga has ended..called TT several times over the last few days including this a.m. and the last call she contacted the “ Engineer “ who said both 1040 and 540 returns had been accepted by the irs and the state.
She was given access to my Mac…only for viewing and I walked her thru the changes/ corrections that had already been made by me to line 21c.
She made me do a update again and the check e-file status still showed pending. She wouldn’t admit it was software or a systemic problem with TT…so she closed by saying that she resolved the problem. I told her she did not…I went to IRS my refund with her and read to her after putting in the required data field info…refund amount ,SS, tax years and filing status…and read to her their findings…there was no record of a return filed….no information…period.
she couldn’t explain the pending status only to repeat what the quote engineer told her.
About a hr later i got a rejection notice for both irs and state from TT Saying it was rejected by irs and state.
since i didn’t believe anything they said 2 days ago I downloaded H&R Block 2023 deluxe package for $25…they also represent u free of charge in case of audit
anyway it was ready to go..after I saw the rejection notice from TT …minutes later I hit the send button on H&R Block e-file return…IRS accepted the return in about 4 minutes..the state was pending 4 about 30 minutes
and accepted it….
bad bad TT going to have to take ur computers and servers away from u
note: my advice to people is to wait for the rejection notice and then refile ..so as not to get a duplication…from IRS..u can keep TT or move on to another tax software company..after 20 years I’m leaving them
OHmy 2
