Turbotax would never send a physical or digital copy of the form, but it does transmit the information that you enter. If the IRS wants to verify by seeing your paper copy, that suggests that there is some kind of mismatch between what the paper form says, what you have typed in, and the information the IRS gets from the SSA. It's impossible for us to know where the mismatch is or why it is occurring, since we can't see your tax file, or your information at the IRS or SSA. It might be in the spelling of the names, the SSN, date of birth, dollar amount, or something else.
