After you file

The same thing happened to me! They closed my account THE SAME DAY I SET UP MY TAX REFUND TO BE DEPOSITED IN IT. 

credit karma says they can see the $1000 refund advance in my account but cannot re-open my account? The said they will send me a check but I don’t have a good feeling about it. I have used credit karma for my refunds for 3 years and have never had an issue. I will never use credit karma, or turbo tax for that matter again.