Yes, many people have to verify their ID prior to getting their tax refund.
If you are talking about your 2023 tax refund, you won't get accurate information about your refund until after January 29 because that is the date they start e-file processing.
If you are talking about an earlier year, the IRS may have mailed you a letter that you didn't receive for some reason. Find out what to do here.
Find the message on this list that most closely matches the message you received and click the link above it to get an explanation of what you need to do.
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