I already found a similar post from 2019 and it seems to be still an issue. It wasn't answered in 2019 either.
I have the Deluxe version, running on a Mac system.
I am trying to e-file my taxes. I can remove the Audit Defense offer from the Payment Summary page (even though it is shown with $0). The Payment summary shows the correct total amount of $20 (just for the State e-filing). When I continue it asks me how I would like to pay. I choose to pay with credit card. That leads me to the screen where I can complete my purchase. Here I select continue and that opens an additional window showing me my Order Summary, which includes $45 for Audit Defense which I do not want and which I removed from my order two screens back. At this point there is no way to continue and complete the e-filing process. When I go back->back->back the removed Audit Defense offer re-appears on the payment summary page, still showing the cost of $0 and the option to remove.
Does anyone else out there experience the same issue?
And btw: it is impossible to get any direct support from the TurboTax people anywhere, really bad!!
Thanks for any good suggestion to fix that.
