Im having the same issue. I’ve looked at all the help options and so far nothing. Spoke with someone yesterday and they couldn’t figure out the problem either. I’ve been able to get an advance the past 3 years. She said that even if I’m not eligible it would still give you the option to apply so it didn’t make sense to her why it wasn’t showing up. The only thing she could suggest was clearing everything and starting over. I would prefer not to do that.
