I have been a user of TurboTax for many years. This year's new security protocol is designed very poorly. Turbotax has been sending me advertisement email as TurboTax for a month. When I put in my email account for two factor authentication, no email. Same email I have been using with Intuit for years. I tried 4 times and gave up in disgust.
When I logged into my email next day and was looking through it, I finally found where they had been sending the confirmation code emails. Instead of sending the confirmation email as TurboTax, they sent it as Intuit. I generally sort my email by sender, so no email from TurboTax, no pass code. After I found the previous confirmation codes, I went back to TurboTax and logged into it again, this time finding the confirmation email. However, once I got passed this step, TurboTax insisted on reconfirming my identity, via text message this time. Very bad design.
Once I got started, Turbotax wanted to update to the latest forms. No problem, I am used to this. However, after it finished updating, the button that says "Restart Turbotax" DOES NOT WORK! I looked in Task Manager and no Turbotax process was running! I had to restart the application manually.
This does not bode well for the reliability of this year's desktop product (2023).
