Well, that doesn’t do me much good now. After this, unless they help me to resolve this issue, or at the very least show some modicum of empathy or remorse for the situation they helped to put me in, I do not intend on using TurboTax ever again. I was never informed that access to my entire refund would be handed over to a third party who could do whatever they pleased with it. Had I known that I never would have agreed to pay the processing fees with my refund, which I am not even certain that I did, in any case. I don’t know whether or not this is a bank associated with whatever third party was given access to my refund, that was just the best guess of the representative at the IRS. As I said, I have not been able to reach anyone at this bank to get answers, so your guess is as good as mine.
