Hello I am trying to figure out what to do. The irs released my refund on November 3rd and it was send to turbo tax. Then SBTG sent it to my bank and the bank returned the deposit as that account was now closed. The SBTG stated that sent me a check well i waited 27 days and did not receive a check. i called back multiple times and was told it was due to the holidays and the mail not running as well as normal. well i signed back on and it showed that they sent my refund back to the irs on 12/08/2023. I called and SBTG stated it would take 3 weeks for the irs to receive the refund back. i called the irs last week 1/03/2024 and they couldn't help as there system was still down for the new year updates. I was informed to call back today 1/11/2024 and was informed that since my refund shows it was deposited that the only thing they can do is start a trace of my refund but the best option was to call the SBTG when i called today their system did not recognize my SSN and i was not able to talk to anyone. I was wondering if anyone has any updates or any information that would be helpful to get me my refund.
