only Turbotax can tell you the reason because we can't see your return. However, as I stated earlier you have to wait until efiling opens (around 1/21/24) and the IRS accepts your return. Sometimes the Turbotax messages are somewhat cryptic.
did you read the criteria for refund advance
https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/refund-advance/L52Mg0G5u_US_e...
