Turbo Tax purchases missing for 2020, 2021 and 2022 at TurboTax.com and my account

Had to reload Windows and apps on my Dell computer. Reinstalled all Turbo Tax apps for previous years.

The information and purchases from the TurboTax.com site for all our Turbo Tax Home and Business and Turbo Tax Business versions and purchases (we buy both versions every year) are missing for 2020, 2021 and 2022. 

 

Want to be able to access the files from online TurboTax and it isn't recognizing our purchases for these years.

It is particularly important to get 2022 online files/records accessible. Purchased all through Amazon.com--and have the pertinent license information both on Amazon digital record and our printed records.

 

Thanks!

 

Help! Really want to have the ability to access the 2022 returns especially for the 2023 tax returns.