TT support was not able to help with my case. The operator suggested I purchased a copy of TurboTax Desktop 2019 so I could open the .tax file to investigate further, since apparently the current TT app cannot read .tax files from 2019 (good job with backward compatibility btw), and even though I already paid for TurboTax online back when I filled my taxes.
I did purchased a desktop version anyway, but then was not able to install the application. Apparently TurboTax stopped supporting the 2019 version, which makes me wonder:
1) How am i supposed to read a 2019 .tax files if TT stopped supporting that version?
2) Why is TT still selling the 2019 version if customers are not able to activate it anymore? This is borderline robbery.
