I know you're in the right account, cause I was too! I didn't submit a screen shot, so idk maybe someone else did. If you had to purchase the 2022 TT software download, did it give you a long pin # to use when downloading it from your account?
If you downloaded the 2022 TT software, a new screen/or on my pc, the installed TT software icon, came up after I installed it. I clicked on it and it brought up a new, smaller boxed screen that asked me to sign in, when I did that, it then gave me 2 options, to start new or to 'continue' with my 2022 online taxes. I clicked on the continue option, then it made me sign in again and then it made me sign in again after that, it was ridiculous. So, I un-installed it and then started again after logging back into my online TT account. Went to my account, it had the 2022 TT software purchase download and like 16 digit/letter pin for it. I clicked on it and went thru the motions to download the software onto my laptop again. I had to do this 3 times before I finally was able to sign in, continue with my 2022 taxes and it didn't make me sign in again - it finally retrieved my info.
