Hi! I am having a technical problem with the TurboTax software. After preparing an amendment draft, I did not file it. Today when I want to edit it again, maybe I answered some wrong questions from Turbotax. So TurboTax thought I am making a new amendment based on the draft I made before, then the money return becomes 0 because of this.
I canceled my tax amendment then do it again, then TurboTax alway did the amendment based on that draft. How can I reset my tax amendment status and solve this issue?
I have tried to call several numbers but everything is automated. I don’t want to pay extra money for a chat feature because my question is about a technical problem and not my taxes. Can someone help me to provide a number where I can reach a person for a technical problem with TurboTax?
Thank you.
