Thank you for trying to help me. I only have 1 TT account and have logged out and logged back in 16 times (not an exaggeration). I only used the TT online platform, didn't use desktop version. When I purchased and downloaded the 2022 TT for my desktop, it gave me an option to continue from TT online or to start new. I clicked on the option to continue TT online and it made me log on again, only to be brought to the same homepage, over and over and over again. I've been at this for 3 hours now.
