Turbotax never had your refund.
There are several legitimate reasons that SBT bank might hold your refund. Or it could be a complete confused mess. We don't know--no one on this board has access to your account, your refund, or your personal information.
If SBT is unable to verify your information and send you an electronic deposit or check, they are supposed to send the refund back to the IRS, at which time the IRS will send a paper check.
You need to start by contacting the bank, not the attorney general. If the bank can't help, you need to talk to the state agency in your state that licenses and regulates banks. As SBT is a subsidiary of Green Dot Bank, and they are headquartered in Utah, you may also want to contact the agency in Utah that licenses and regulates banks.
