@pkhanal654 wrote:
. . . and even pulled the transcript from IRS website for 2022.
The tax return you are working on now is for 2022. If there is a 2022 transcript on the IRS web site, then they have already filed for 2022.
If you meant that you pulled their transcript for 2021, did you enter the same 2021 AGI for both the primary taxpayer and the spouse? If they filed jointly for 2021, you have to enter the AGI from the 2021 return for both the taxpayer and spouse when e-filing for 2022.
The IRS was very backlogged last year. If the 2021 return was filed late, it might not have been processed in time for the AGI to get into the IRS e-file database for 2022. Try entering zero for the 2021 AGI for both taxpayer and spouse.
