I spoke with live help (person, not AI chatbot) on Tuesday Aug 29, 2023. They said that there is a known bug in the form for direct deposit that won't take a routing number. It is not user error. The form needs to be fixed by the Turbo Tax team. I was told it would be fixed by Wednesday. But, as of today, Thursday, it is still broken. You can request a check instead of direct deposit, but they say it will take an additional 7 to 10 business days to get your refund on top of what it would normally take for direct deposit.
