After you file

Yes, Now.  

 

Turbotax just gave me the runaround for 4 years-stating they were owed fees for services I never authorized.  They are not trustworthy.  Not sure who you work for.  The IRS stated the refund was dispersed to Turbotax and I needed to reach out to them.  If there was a 3rd party I needed to contact I should have been informed of that.  Never was.  To keep someone's money for that long without penalties? Simply wrong.