Do you mean that your son got a Refund Advance from TurboTax, or did he get a "rapid refund" loan somewhere else? If he got it from somewhere other than TurboTax, he has to talk to whoever he got the rapid refund from.
If he got a Refund Advance from TurboTax, he had to have filed in January or early February, because the Refund Advance program ended February 15. With a Refund Advance he would have gotten the advance (the loan amount) right away, and the rest of his refund later, after the IRS paid his refund. Which money are you looking for: the advance or the balance of his refund? The advance would have been given to him on a Credit Karma Visa Debit Card. The remaining refund would be deposited in his Credit Karma Money Spend account. Click the Refund Advance link for more details.
