You can expect a response when Hell Freezes Over. I just tried to reply to turbotax emails and got rejected 5 times. Even though they stated, "TurboTax Online is designed not to charge the customer until after they choose to file," but that is exactly what happened after they took my payment in March. They admitted it was their mistake not to timely file my return when I paid them for the service. Not to file the return or timely remind me it is not filed is gross negligence. That is terrible service despite all of Turbo Tax "guarantees."
