I filed my 2022 taxes with TurboTax just like I did for many years, normally IRS debits the remaining tax directly from my bank account that I specify in TurboTax at the time of e-file. Apparently due to some glitch this feature did not work this year and the IRS charged me penalty/interest for not paying in time.
Is it true that the TurboTax support cannot verify the information that was entered and that it was properly sent to the IRS? What about the accuracy guarantee and "peace of mind" that TurboTax claims at the time of sale? The support person offered that I request a refund and sent me a link to the form. My request was immediately declined without even looking at the details: "In most cases, discrepancies between what the IRS and/or the State calculated and what TurboTax calculated are due to the information that was entered." But wait, how can we verify the information that was entered? Apparently we can't, after e-file and your payment, all bets are off and you are on your own. As per the explanation, if you printed or e-filed the return, you state that you liked the software and it is not refundable.
Another questions - the refund request is like a support request with a case # etc., but there is no way to respond or provide any details - case closed, that's it. What kind of support is it?
