Hello,
I filled my taxes with Turbotax, as I do every year. I paid for the service for the second year in a row. This year, I was told my refund would be a combined $3,481--$1,661 Federal and $1,820 state.
I spent hours working through filling, searching through personal records, and the like in an effort to maximize my refund.
I received a combined refund of $1624.00. From that, $1504.00 was Federal and $120.00 from State. Now, I understand it's not a perfect science, so I understand receiving a Federal refund of $1504.00 rather than the $1,661.00 I was told.
But, I absolutely am at a loss for receiving $120.00 while being told I would receive $1,820 for State.
I think my frustration is justifiable. I paid for the service in order to maximize my refund. It's arguable, taking into the cost of the service into account, that paying for the service was a net loss than what I would've received otherwise.
In some respects, it feels I was sold a lie. If Turbotax had been stated, in VERY obvious messages, that estimation could be dramatically different in some cases, and that Turbotax does not claim to be an accurate, I would've considered the worth of paying.
I'm extremely disappointed. I liked Turbotax, but I feel as if I was mislead to the effectiveness and quality of the services.
All that said, I'd like to know if Turbotax will be willing to cover 75% of the difference between what I was told and what I received? If not, I'm afraid I'll have to find a better partner for my future finances.
