I Efiled State & Fed on April 7 and got a "Successful Transmission" message(which I have saved as a graphic) from TT. Why have neither agency received my taxes??This MAY!

This is MAY 2nd! Both agencies say they have received nothing from Turbotax. I'm not taking the hit for penalties. This is on Turbotax/Intuit. How can I contact a human there? Or are there any?