After you file

I filed my taxes February 6, 2023.  I have not received them yet.  I received a letter from the IRS stating I needed to verify my identity with ID.Me to get my taxes processed quicker.  I have not been able to talk to a person or find out what is going on with my refund but I am beinng charged a processing fee from Turbo Tax for processing my refund I never recieved.