My question is how did you apply for the payment plan? Did you apply through TurboTax or did you apply at the IRS website. Various IRS agents I have spoken with have said it is best if you apply from their website as applying from tax preparation software sometimes "falls through the cracks". Their words not mine.
If you did not apply at the IRS website this is link to begin the process:
https://www.irs.gov/payments
@spencenvickie
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