Turbo Tax trying to deduct funds from bank account when balance has already been paid

Today I received an NSF from my bank as the "IRS" was trying to deduct my balance due from my account and there was not enough in my account to cover it, so it did not go through.

I had already paid the IRS via direct pay so my balance is $0.

I called Intuit/Turbo Tax customer service and was told they didn't have any information at all regarding my payment plan. They couldn't see it -- it was personal. 

I called the IRS, and they told me it wasn't them trying to collect -- I have a $0 balance. It was the company where I filed my taxes trying to collect.

A huge RED FLAG for me, and I've been using Turbo Tax for many, many years. 

So, someone's trying to collect money out of my account, and it's not the IRS, and Turbo Tax knows nothing.