1. No, the IRS is having a lot of problems.
2.The IRS does not normally ask you to file an amended return. They fix your return and say if you don't agree, respond. I suggest looking at the letter they sent and contact someone there. The IRS has a nice upload tool and you can send them any missing information with permission. Print the missing information and reply via fax, mail, or upload.
3. If you are using the online version, you may want to switch to desktop. How do I switch from TurboTax Online to the TurboTax software? You just need to be able to print the entire 2210 and send it to the IRS along with your letter and a statement clearly explaining the 2210 and why it works.
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