After you file

I am trying to complete my 5071C letter requirements but the stage where they ask me for "more information about my return" never appears. I am "verified" by the IRS, they have my return, I see the bar showing the stage of my refund. But WHERE are the questions I am supposed to answer.

 

Yes, I am also trying to call the number provided and of course not able to get thru.

 

Thank you!