After you file

Did you try entering a $1 as wages for NY?  Sometimes that works.

I have been trying to find a fix for this, but so far I have not.

If you would like us to look into it further you can provide us with a token number.  I will give you the instructions.

To take a deeper look at this, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the  directions below:

TurboTax Online:
 

1. Sign into your online account.
2. Locate the Tax Tools on the left-hand side of the screen. 
3. A drop-down will appear. Select Tools  
4. On the pop-up screen, click on “Share my file with agent.”
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.

Please provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

1. Open your return.
2. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent”
3. This will generate a message that a diagnostic copy will be created.  Click on OK and the tax file will be sanitized and transmitted to us.

Please provide the Token Number that was generated in the response.

However, if you like you can mail it in.  Here are the correct addresses:

If you are not including a payment, mail your return to:

STATE PROCESSING CENTER
PO BOX 61000
ALBANY NY 12261-0001

If you are including a payment (check or money order), mail your return (including Form IT-201-V) to:

STATE PROCESSING CENTER
PO BOX 15555
ALBANY NY 12212-5555 
 

You may send your income tax return and tax payment using a private delivery service instead of the U.S. Postal Service. If you use any private delivery service, send the forms to:

NYS TAX DEPARTMENT
RPC - PIT
90 COHOES AVE
GREEN ISLAND NY 12183-1515

If this does not help please feel free to come back to TurboTax Community with additional questions or click here for information on Turbo Tax Support.  You can connect with a Live TurboTax Agent and share your screen.