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After you file
It may take your financial institution 1 – 5 days to deposit the funds into your account. If you haven't received your refund in your account after the 5 day waiting period, you can call the IRS. IRS representatives will be able to research the status of your refund if your return was accepted (received) more than 21 calendar days ago. The number to call them at is 1-800-829-1040. The preparer, Turbotax CPA or Enrolled Agent or otherwise, gets no info on the refund. if you used Turbotax and asked to pay your fees from your refund or had a refund advance, the direct deposit first goes to a 3rd party bank to split the IRS refund amount between what you get and what Turbotax gets and then your portion is forwarded on to your account. I would give it another week if you used Turbotax or one of their preparers.