Hi! I have been reading posts in this forum and I am terrified I will experience a similar situation.
I have not received my federal refund and after speaking to Turbo tax was informed there was a discrepancy with my checking account number therefore a paper check was sent out.
The paper check mailed on 2/28/2023 due to the error on my bank account. However the issue is that the paper check was sent to my old mailing address off my W-2.
I have called TPG bank several times to update my address and get a resolution on this and held for several hours, only to not receive any response back.
I am a single mom and am in desperate need of my tax return.
Does anyone have any suggestions of how to best escalate this and get this resolved?
