I would first verify that your federal tax return has been successfully efiled and is showing as accepted status by using the FAQ below. If it has been more than 21 days since your efiled return has been accepted, and you are still not able to bring up anything regarding the status of your refund, I would contact the IRS and see if they can access your account and provide you with any updates.
https://ttlc.intuit.com/replies/3319882
When you check your Federal refund, be sure that you are using just the Federal refund amount, and not your Federal and State amounts combined.
You can check on the status of your refunds by using the links at the website below:
https://turbotax.intuit.com/tax-tools/wheres-my-refund/
