The customer service representative that I spoke with escalated the issue to a tier 2 representative, but they were also not able to correct the issue and suggested that I speak with a tax accountant to determine which form TurboTax is telling me to print. I was then told that I could receive a refund on my TurboTax purchase by filling out this form:
https://accounts.intuit.com/app/oirr
Far from ideal, so if anyone is able to confirm a solution to this issue, please let me know.
