Apparently, Intuit has decided that with the largest tax backlog in recent history, it is somehow appropriate to charge people for their services directly because the return is taking too long to process. This is, of course, awful behavior on their part and I strongly recommend to anyone who has made the mistake of working with Intuit that they find a firm with at least a few scruples to replace them. Clearly, they see no problem screwing people over because of issues on the IRS's side.
So, yeah, how is this legal? What could possibly justify such terrible behavior, aside from "we're evil and we can get away with it"?
