I checked with my bank about the missing posting of the credit card payment i authorized when E-filing my original rejected return. As I suspected they said they had no record of the transaction.
I followed up with Intuit Customer Service and explained the situation. The agent repeated my concern back to me then asked for time to research. He never really understood my issue and he would go off to research for several minutes and come back with information that didn't apply to my concern. Also, I could not understand some of his English. After about an hour of going back and forth the call dropped. I received an Email stating my case number was closed and a link for a survey.
They should offer Pay Pal for payments to IRS. Pay Pal agents can be contacted about charges and will resolve them in a knowledgeable customer friendly way.
