Dear Turbo Tax,
You advertised that I could complete my tax forms and e-file them through your online service.
I paid for that service.
My tax returns were rejected because of errors YOU made with form 8915-F.
Because you don't allow consumers to switch to "forms" view online, I can't fix your mistake.
Because I've already paid you, I'm hostage to your services.
Your request for more money to download your PC version to open "forms" view is extortion.
Your suggestion that I will have to print and mail my returns is bait-and-switch advertising.
I paid for e-file.
My experience with TT is considered consumer fraud.
Fix your form 8915-F so I can e-file, or refund my money now.
Thanks,
Your_mom
