After you file

I have been fighting with Credit Karma since February 7th, after receiving a email that they will be closing my account but didn’t list why. They closed my account on February 9th for no reason. They keep telling me I’ll receive an email as to why. Never have received it, and I’ve check my junk/spam folders. My funds from the IRS was sent 2/23. TurboTax told me to contact Credit Karma. Credit Karma tells me to contact TurboTax. No one can tell me where my money is or how I’m going to receive it. First time using TurboTax in many years, and it will be my last time.