I filed and got a refund advance on my credit karma card but now my account is locked and there is NO ONE at CK that will help me to unlock it. Its been 8 days!

I sent in my drivers license and birth certificate 6 times via email and no response. The chat gets me nowhere either. I call and that is even worse. No one at this place will help me and my refund is sitting in a locked account and it really does belong to me!