After you file

First there is no way to contact TPG, everyone is getting the runaround about this. I did not agree for this 3rd party to take more of my money. I didn't even want to pay yall but yall forced me because of one thing I HAD to file.  I want my money. I saw on another post that someone is going to be receiving an email about being reimbursed,  why isn't this being said to everyone else? This company has taken thousands of dollars from ppls refund. Yall are being suspicious and I want it fixed. I have been using yall for years but it seems yall are crooks and I don't want to use you anymore due to this crap.