First, have you checked the IRS' Where's My Refund website? It may have information about a correction or an offset. For more details on why your refund could be less than expected, please see this Help Article.
If you have verified it is not any of the above scenarios and utilized the Pay with My Refund method, please contact the third-party processor, SBTPG at their Help page. You can call using the numbers listed, or you can scroll down on the page and click Submit A Request. On this public forum, we do not have detailed information about refund processing.
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