After reading all these complaints, I hope and pray TurboTax gets put out of business. Fortunately, I didn't have to go through a crazy wait for my refund. After I didn't receive any deposit on my date, IRS told me that this STBG bank has my refund and they were taking their fees out first. I spoke with the bank, and they had no idea what was going on (so they say) but gave me the number to the customer service of the bank and luckily I got a nice lady to help because she clearly heard how livid and frustrated I was. She told me that once they receive the refund and they take their fees which was more than what TurboTax said the fees were going to be smh But once I put in my name and social into STBG system like 2-3 business days later, I saw my refund and it was sent to me the next day. Now I don't know if it had to do with me calling like crazy and the lady at STBG hearing how pissed I was so she helped me a lot. And I wish I knew her name because I think she's the reason my refund was sent to me within 24hrs. I learned a valuable lesson, to never do my taxes with TurboTax AGAIN! And I hope and pray with all these complaints and reports about what TurboTax is doing to us gets them SHUT DOWN. DO WHATEVER YOU HAVE TO DO TO GET TURBOTAX OUT GUYS!! This is not okay, TurboTax might have some undercut agreement with STBG bank to rob a lot of us of the b.s. fees to get a profit also. It's sad to know how many people went through the same thing as me or worse smh LOOK FOR ANY OTHER OPTIONS TO DO YOUR TAXES BECAUSE TURBOTAX IS NOT IT!!!
