I have spent hours reading through various posts here and I've gotten more annoyed the longer I kept reading some of the answers that TurboTax is providing.
Please put away your scripts for a moment and READ THE QUESTION OR CONCERN
People are telling you over and over that they got a rejection email, regardless of the reason, they received a rejection. It doesn't seem your program is updating the filing status correctly or in a timely fashion.
How do I know this? Today I've spent entirely too much time troubleshooting your product to figure out why a return I submitted shows pending in TurboTax (desktop) but yet I have emails over 24 hours old showing it was rejected for missing IP PIN (that part is my bad). You can click on the "check e file status" button all that you want...it doesn't do anything. There is absolutely NO WAY TT can provide a response that quickly....less than a second when it takes 1+ minutes to actually open the program.
I could be wrong (its known to happen) but I'm 90% sure an error is occurring when trying to update the status on the local copy of the return, and is really only showing the last status it did receive. There should be some sort of connection status log that can be easily checked by your customers to verify that it did what it was supposed to when they clicked on the button.
Last but not least, when it still shows pending, you can't go click on "fix a return" because it doesn't exist until the error is registered within your product.
This is what led me to thinking it's an error:
23:21:40:808 wPerScm.2022.47.18.40 Error occured in EFERestReply::ProcessStatusCheckReply()
23:21:40:809 wPerScm.2022.47.18.40 GetEFERestStatusResponse ..\ManagedEasyStep\FilingStatus.cpp FilingStatus::GetEFERestStatusResponse line 543, zpError: error code = 0
