This is a complete Cluster*** - as not only didn't TT advise that there was a "known issue" and not to e-file with the 8960 until it was resolved, but their their responses to when the issue will be resolved - after being told in a live convo that it will def be completed on 2/19 - bounce around from idk-as late as mid-march-try it again and it should go thru-it's fixed, no wait, it's not, let me check (actual response from them on a chat)- in other words they don't have a friggin clue when it will be fixed and only if you can get to a TAX EXPERT (not to be confused with a product specialist who are truly clueless) do you get any semblance of a real/current status update. SPOILER ALERT: if you try to e-file too many times with rejections the IRS will prohibit you from e-filing at all and require that you mail in hard copy !!!!!! Absolutely ridiculous that this isn't on every support team member's radar, with a current (at least daily) status update handy, and with accurate and consistent guidance. AND why the heck do we have to keep reaching out to them to find out what the status is as they know **bleep** well who's returns are impacted by the fact that they have a 8960 form - hello, send us an alert/update on a regular basis - or at least post on the website each day - to let us know it's still being worked on. This is worse than the airlines version of customer service/satisfaction GRRRRRRRRRRRRR
