I was not able to get the charge removed or the product removed there was no option to do that and I tried many different ways even tried to close out and go back into the account and start over but I would not allow me to remove the product I couldn't file my taxes unless I paid and I don't know why it was added to my bill , I was not filing as self employed I was filing just a regular return . So yes I should be refunded that I was charged for that I did not ask for or need or use and had your experts looked over my return that should have been noticed by them too as your saying says " satisfaction Guaranteed" well I am in no was satisfied with being charged for this and I am not satisfied with the response that I was just given to the issue , that was flat out rude !
