Why Don’t I qualify for a Refund Advance? I’ve met all of the criteria.

I’m really confused on why, I didn’t qualify for a Refund Advance.  I’ve met the criteria .  

 

Can someone with Turbo Tax help me look into this?  I’ve used this service for almost 10 years, and I’d like to continue to.  I desperately need an advance to save my home from eviction.  Thank you.