Are you using an Apple Mac computer? If so, it's possible you are experiencing the same issue as the users who've posted previously on this thread. Refer to this post for assistance with resolving the issue. If that resolution does not work for you, please contact us via phone so we can better assist you. To speak with a TurboTax Expert, refer to the instructions in the following Help Article: How do I contact TurboTax?
@lrover
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
